Resume

experience with routers, switches, cables, adapters, protocols, and troubleshooting

experience with security protocols, CIA Triad, Ethical Hacking tools, Information Gathering tools, Viruses, Network Monitoring tools, etc.

Linux (Kale, Ubuntu), Windows, Windows server, Mac

Java, Python, SQL

Android Studio, Netbeans, Cisco Pack Tracer Adobe Photoshop, Adobe InDesign, Adobe Premiere

Excel, PowerPoint, Word, Outlook, Team, OneNote, Microsoft Meeting, Skype 

Gmail, Chat, Meeting, Drive, Calendar, AODocs

 Service Now, Cherwell, KACE 

WordPress, Html, CSS, and Bootstrap

Fluent in English & Arabic 

• Successfully installed, upgraded, configured, maintained, and troubleshooted end-user hardware and software, ensuring uninterrupted productivity and minimizing downtime.

• Proactively analyzed, diagnosed, and resolved complex PC, tablet, mobile device, and printer problems for end-users, providing timely and effective solutions both onsite and remotely.

• Demonstrated expertise in current technologies, application development, and application integration, staying at the forefront of industry a

• Delivered exceptional technical assistance to customers as the initial point of contact via phone and email, ensuring prompt and effective troubleshooting. 

• Conducted remote troubleshooting using Skype and Bomgar tools, guiding customers through the problem-solving process for seamless issue resolution. 

• Addressed VPN connection issues, including Cisco AnyConnect and Citrix Gateway, providing efficient resolution to ensure uninterrupted network access. 

• Expertly handled password reset req

• Installed new equipment and cables, including switches, hard drives, memory, SFPs, power cords, Cat 5e and 6, ensuring reliable data center infrastructure. 

• Performed cable installations, including placement, termination, testing, labeling, and meticulous documentation. 

• Utilized the EdgeConnex ticketing system to efficiently receive and address customer issues related to the Data Center. 

• Utilized Microsoft Office suite (Word, Excel, and Outlook) to document and manage customer emails an

• Provided professional end-user support via telephone, email, and web form requests, delivering high-quality assistance. 

• Promptly responded to end-user problems following standardized procedures for efficient issue resolution. 

• Utilized Active Directory to reset passwords, unlock accounts, and enable user accounts, ensuring smooth user access. • Troubleshot Citrix to facilitate client devices' connection to various desktop virtualization services, ensuring seamless user experience. 

• Utili